i have replicated this on a new install machine.
Version 7.2.1
Centos 6.6
Background.
i have been testing out sugarcrm and suitecrm. the workflow engine is one of the key aspects that i was looking at to track changes in modules and create apropriate records / mail out case creations to engineers
Setup
New install fallowing https://ostechnix.wordpress.com/2013/05/08/install-sugarcrm-on-centos-6-4-rhel-6-4-scientific-linux-6-4/ (i can never remember the packages!)
set up with localhost as email server (port 25 no encryption no smtp logon)
first login compleate
admin -> email settings. send test email (to check that my email settings work . . Success)
create an account
create a workflow to check for cases ->new records
Tested with no conditions, conditions state = open, conditions status=new
Action email user, admin email address
save
create new case, link to account created previously
save and . . . .
nothing
have done a tail -f on the maillog file whilst doing this and i can see the sugarcrm test go through. when i create the new case nothing. Suitecrm.log and Error.log from apache bellow
