Hi there,
I’m posting this mainly as a reference for anyone else running into this problem. When I initially set up the AOP component in Joomla, I had Search Engine Friendly URL’s activated in the Global Configuration. However, once a portal user submits a ticket, it returns a 404 Not Found message saying “{site url}/component/advancedopenportal was not found” Once I turned off SEF url’s in Joomla’s global configuration, it worked fine. I don’t personally need the SEF urls, since I’m only using Joomla for the portal page and nothing else (and have the site set to noindex,nofollow) but I can see how this would pose problems for anyone looking to use Joomla as the CMS for a whole website with a support ticket section. Perhaps someone who knows how to resolve this can post their solution here for those that may need it.
Scott