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TOPIC: Failed to Create Portal User

Failed to Create Portal User 1 week 2 days ago #79077

  • indieben2
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Greetings,

I've followed the instructions here:

suitecrm.com/suitecrm/forum/installation...nfiguration?start=15

But i'm not able to create a portal user. It took me a moment to read that portal users are not created with SCRM accounts but rather from contacts but...anyhow.

When I go to my portal, I can still see the standard Joomla install - should I expect it to look totally different?

Also, is there any way of having Joomla users create contacts within Suite CRM? This would be pretty cool (although i'm not a developer and rather a start-up) as I could use Chronoforms contact forms that already have the ability to create Joomla users and the process could be automated to create a Suite CRM portal account for them!

Thanks, dreaming - hope i'm not about to get my bubble burst!

indieben.
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Failed to Create Portal User 1 week 1 day ago #79115

  • pgr
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You can use Web-to-person forms to create Contacts from external websites.

Try following this docs.suitecrm.com/user/advanced-modules/cases-with-portal/

If that doesn't work please tell me exactly at which step you got stuck, and what you see (errors / screenshots / etc)

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Failed to Create Portal User 1 week 16 hours ago #79123

  • indieben2
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Thanks ever so much for your reply!

I've looked at this guide and i've actually done all of the starting stuff that should actually be getting me to a position where I can actually create a portal user. The error is occurring from the SCRM contact I have set up - failed to create portal user.

I don't know if this extract from the log is any use:

Sat Mar 16 19:04:11 2019 [3][1][FATAL] [ERROR] Failed to index bean to index
Sat Mar 16 19:04:11 2019 [3][1][FATAL] [ERROR] exception 'SuiteCRM\Search\Exceptions\SearchException' with message 'Elasticsearch trying to re-indexing a bean but indexer is disabled in configuration.' in /home/samspenc/public_html/clientmgmt/lib/Search/ElasticSearch/ElasticSearchHooks.php:121
Stack trace:
#0 /home/samspenc/public_html/clientmgmt/lib/Search/ElasticSearch/ElasticSearchHooks.php(103): SuiteCRM\Search\ElasticSearch\ElasticSearchHooks->reIndex(Object(SchedulersJob))
#1 /home/samspenc/public_html/clientmgmt/lib/Search/ElasticSearch/ElasticSearchHooks.php(76): SuiteCRM\Search\ElasticSearch\ElasticSearchHooks->reIndexSafe(Object(SchedulersJob))
#2 /home/samspenc/public_html/clientmgmt/include/utils/LogicHook.php(272): SuiteCRM\Search\ElasticSearch\ElasticSearchHooks->beanSaved(Object(SchedulersJob), 'after_save', '')
#3 /home/samspenc/public_html/clientmgmt/include/utils/LogicHook.php(213): LogicHook->process_hooks(Array, 'after_save', '')
#4 /home/samspenc/public_html/clientmgmt/data/SugarBean.php(3129): LogicHook->call_custom_logic('SchedulersJobs', 'after_save', '')
#5 /home/samspenc/public_html/clientmgmt/data/SugarBean.php(2442): SugarBean->call_custom_logic('after_save', '')
#6 /home/samspenc/public_html/clientmgmt/modules/SchedulersJobs/SchedulersJob.php(320): SugarBean->save()
#7 /home/samspenc/public_html/clientmgmt/modules/SchedulersJobs/SchedulersJob.php(546): SchedulersJob->resolveJob('success')
#8 /home/samspenc/public_html/clientmgmt/include/SugarQueue/SugarCronJobs.php(191): SchedulersJob->runJob()
#9 /home/samspenc/public_html/clientmgmt/include/SugarQueue/SugarCronJobs.php(231): SugarCronJobs->executeJob(Object(SchedulersJob))
#10 /home/samspenc/public_html/clientmgmt/cron.php(98): SugarCronJobs->runCycle()
#11 {main}

Thanks.
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Failed to Create Portal User 1 week 15 hours ago #79124

  • pgr
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What is your SuiteCRM version, please?

What steps are you trying in order to "create portal user"? I am not sure we are talking about the same thing...

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Failed to Create Portal User 1 week 14 hours ago #79126

  • indieben2
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I downloaded the latest Suite CRM yesterday - I had set everything up as per the instructions that you provided in your first reponse post. I am attempting to create a portal user from contacts (there is a drop down with "create portal user" within the contacts dialogue once a contact is selected) within Suite CRM as per the instructions.

Thanks,

indieben.
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Failed to Create Portal User 3 days 4 hours ago #79280

  • indieben2
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Hi, any further help with this please?

I'll have to raise a new question on the same topic otherwise.

Thanks.
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Failed to Create Portal User 2 days 23 hours ago #79290

  • pgr
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I tried this on my server, which does NOT have Joomla Portal configured, and I got the same behaviour. So I suspect this is a configuration problem.

But I wanted to make sure so I asked someone I know who is running a Portal, to test it there on SuiteCRM 7.11.2. I haven't heard back from him yet...

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Thank you for always stating your SuiteCRM version, checking your logs, reading the Docs, and searching before you ask!
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Failed to Create Portal User 2 days 11 hours ago #79331

  • indieben2
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Thanks for this - so, just to confirm, you can't get it working either currently? Look forward to hearing from you when you get a response and half a moment!

Kind Regards,

indieben.
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