When I try to create a case in SuiteCRM, everything works fine except the Description field has no text box. I have to save the case with no description and then edit the case to put in the description.
Permissions should not be an issue. I ran these commands:
sudo chown -R www-data:www-data (on suitecrm root directory)
sudo chmod -R 755 (on suitecrm root directory)
sudo chmod -R 775 cache custom modules themes data upload config_override.php
I’m guessing I’ll have to dig into studio to find the problem, I’m just inexperienced there. Any pointers would be appreciated 
Hi!
Was that field appearing when the CRM was installed?
Thanks
Can you please check CRM logs?
I can’t say for sure, when I first installed I was only concerned with the Joomla plugin and portal users being able to create cases. I don’t recall creating cases as a SuiteCRM user.
suitecrm.log doesn’t seem to show anything relevant.
php error log just shows a whole lot of .gif not found errors.
I am getting the EXACT same behaviour after recently updating suitecrm
- If I create a new case the description field is missing
- [If I edit a case the description field is there
- If I Save and Continue or Navigate to the next case then the description field is missing
Any help greatly appreciated as my support engineers are having a torrid time using it now.
Note this error has occurred since applying the patch;
SuiteCRM patch 7.8.18 on 13/04/2018 from Version 7.8.10