Menu

 

EMERGENCY

 

NHS England is in desperate need for a Digital Primary Care CRM

 

PROJECT DESCRIPTION

 ...........................................................................................................

The NHS was launched in 1948 and since its inception, has each year expanded its reach and resources. In the last decade, the NHS has come under extreme financial pressure as the demand for the service grows while the information which requires to be captured expands exponentially. The NHS interacts with over 1 million patients every 36 hours and employs more than 1.5 million people (it is in the top five of the world’s largest workforces).

In September 2015 the NHS invited tenders for the design and implementation of a new Digital Primary Care CRM system which would service the following NHS programs:

  • PMCF (Prime Minister's Challenge Fund)
  • GPIT (General Practice Information Technology)
  • GP2GP (General Practice to General Practice)

The key objectives were to:

  • Eliminate silos of information
  • Reduce resources used to retrieve and analyse data
  • Capitalise on the information they have

All those tendering required to work within the framework set out by Code4Health, a government initiative in place to assist participants in the health and care sector to join a community where they can openly share experiences and resources amongst other departments and to promote the use of open source projects.

The contract would be awarded to the supplier offering the best value for money in accordance with the following award criteria in descending order of importance:

  • Compliance with the specification
  • Cost of development
  • Cost for user licences
  • Cost for hosting services
  • Lead time to deliver
  • Relevant NHS England experience track record

SOLUTION AND RESULT

 ...........................................................................................................

 Within 14 days of submitting the proposal Sales Agility were selected as the preferred solution provider from a host of companies from across the UK.

Key Factors to the Successful Award

The first was the wealth of experience Sales Agility could offer to the project. It was apparent from an early stage that the development team quickly grasped the needs and scope of the complex project. This along with ongoing engagement provided assurance that the project was in safe and experienced hands. Sales Agility was a task force the NHS could trust and work with in such an important and delicate project.

The second most influential factor in the selection process was the CRM software itself. SuiteCRM was the perfect solution for the project, for a number of reasons, not least that the Open Source CRM system is globally recognised, but in addition it is a modern, responsive application with an intuitive and consistent user interface, both user-friendly and contemporary. The SuiteCRM framework is extensible which allows for ongoing improvements and additions as demands and needs require and as a result can be fully customised or configured to meet new requirements. Furthermore, the system has no user limitations or associated user costs like most other CRM applications.

The system is fully scalable without having to incur additional costs, ensuring the NHS is retaining budget for healthcare and not license fees.

The Sales Agility were acutely aware of the scale and importance of the project and ensured that it engaged with the NHS team on an ongoing basis and created a dedicated team to take charge of the project and ensure continuity. Resulting in easier collaboration and continuity when any questions or issues arose.

Having a robust CRM infrastructure in SuiteCRM the NHS is able to ensure that the system is fully customised and tailored to run all the necessary functions set out in the original brief and more.

OUTCOME

...........................................................................................................

The SuiteCRM integration now combines a number of solus sites across the three very different programs, bringing them all under one system servicing the NHS, enhancing the experience of the workforce and the data accuracy for its clients. It has resulted in the efficient and effective flow of information amongst people and departments which ensures all are fully informed and have access to a wide range of information and data at their fingertips and all within seconds.

The system is now available to be deployed fully within the NHS, controlled through one solution, serviced by one central resource allowing the sharing of information across multiple terminals and departments. The project is now on its second stage of development as further enhancements and additional revisions are required.