I get irritated reading the many poor quality articles about open source CRM. They’re usually written by technology journalists without detailed knowledge of either open source or CRM, by bloggers who just want to get a thousand words and a few thousand hits, or by third parties with a dog in the fight who want to deflect from the emergent threat of open source to their cosy proprietary world. Generally they are inaccurate, poorly researched or misinformed.
It’s worthwhile reflecting on the reasons for the poor quality of information on open source CRM. In the case of the ecosystem of technology sites dependent on the advertising revenue they generate from major vendors, it’s fairly obvious: You don’t bite the hand that feeds you. In the case of bloggers, it’s generally a lack of true understanding about either open source or CRM. Both are complex areas with deep nuances. Surface skimming rarely brings insight to the subjects.
So, I decided to write an authoritative article. Before I start, let me state my background and declare the dog that I have in the fight: I have been immersed in open source CRM for twelve years and I run SalesAgility, the open source consultancy responsible for SuiteCRM, probably the world’s leading open source CRM.
Warning: I like to say what I think. If you are easily offended by subjective opinions, then perhaps you should stop reading now.
Without further ado and with the gloves firmly off, let’s take a look at the contenders:...