The home of the SuiteCRM project has been kept very busy over the last year doing Salesforce to SuiteCRM migrations for a number of mid-range enterprises.
The primary reason for Salesforce to SuiteCRM migrations is a value one. The clients we have migrated recognised Salesforce for what it is – commoditised and overpriced business logic. Their common concerns included lack-lustre support, regular requests to add users and the resulting impact on spiralling license costs, and constant up-selling pressure from Salesforce.
The attractions of SuiteCRM were obvious. A mature and enterprise-class open source CRM application supported by a mature and enterprise-class vendor. They had all done the sums. ROI for a migration could be measured in months and the ongoing TCO reduction is 80-90%. The impact on both Capex and Opex delights Chief Financial Officers.
The ability to scale users with no license cost implications means that CRM can be extended into any area of business that has a customer touchpoint. Support for SuiteCRM is world-class and there are no more high-pressure, commission driven sales calls.
The free and open source SuiteCRM does what Salesforce does. It does it just as well. As with all large, mature and fully featured software applications, it does it slightly differently, but the core processes and core functionality are broadly the same. However, application migrations are complex projects that require careful analysis, planning and execution. A typical migration will involve a team of three of four Senior Engineers, Business Analysts, Project Managers and Test Engineers over several months....