Wondering if someone could let me know what version of TinyMCE SuiteCRM 7.99 is using, and if it is a deprecated version how I would update this to the most recent version.
The symptom of this problem is that when I try to update an Email Templatein HTML format, it does not save, rather goes to a 403 error page. I can save Plain Text format, but when I try to use this email template when sending an email from the system, it does not update in the body of the email.
Therefore it seems that the TinyMCE error is blocking the content being passed?
In any event, I need to solve this error soon, as it is becoming quite frustrating
I don’t know about Cloud Linux, never heard of it, but the impression I’m getting from your several posts is that there is something peculiar to your installation that makes SuiteCRM fail in several places. So we should focus on diagnosing that, whatever it is… it might not be easy.
Have you checked your other logs, the Apache/PHP logs? Usually it’s called php_errors.log.
On shared hosting sometimes they let you see it, sometimes they don’t. They have to have an automatic process to split the Apache log by user. You can ask them about it… it’s useful for the future, many problems only get diagnosed by anaylzing both logs.
No… not really. If you’re still getting the 403 error, email your hosting support and ask them about it. Ask them about the logs also.
If that doesn’t work, I would switch hosting. There are people running SuiteCRM successfully in literally thousands of shared hostings. But the way those hostings configure their systems varies greatly, and sometimes there are difficulties. So it’s up to you to decide whether to work with them through those problems, or just move elsewhere.
