Menu

SuietASSURED Banner

Save

Save

Welcome, Guest
Username: Password: Remember me

TOPIC: Possible to have a complete e-mail history for a contact?

Possible to have a complete e-mail history for a contact? 6 days 9 hours ago #57880

  • axs
  • axs's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
Hi,

at the moment the contact history seems to record only mails sent from within SuiteCRM. Neither does it archive received mails, nor does it get mails sent from elsewhere.
Is it somehow possible to automatically collect all those mentioned e-mails into the contact history?

Thanks in advance for your help,
Alex
The administrator has disabled public write access.

Possible to have a complete e-mail history for a contact? 6 days 8 hours ago #57887

  • pgr
  • pgr's Avatar
  • Offline
  • SuiteCRM Is My Life
  • Posts: 3537
  • Thank you received: 570
  • Karma: 135
Your SuiteCRM version, please?
The administrator has disabled public write access.

Possible to have a complete e-mail history for a contact? 6 days 7 hours ago #57888

  • axs
  • axs's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
Sorry, I forgot: It's Version 7.9.7
The administrator has disabled public write access.

Possible to have a complete e-mail history for a contact? 5 days 14 hours ago #57948

  • pgr
  • pgr's Avatar
  • Offline
  • SuiteCRM Is My Life
  • Posts: 3537
  • Thank you received: 570
  • Karma: 135
When in the Emails module, are you using the "Import email" button when receiving Emails you want to connect in the SuiteCRM database? Do these Emails appear in Activities history or not?
The administrator has disabled public write access.

Possible to have a complete e-mail history for a contact? 5 days 12 hours ago #57954

  • axs
  • axs's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
pgr,

Thanks for your reply.

No, manually importing an e-mail creates nothing in activities history, neither in mine nor in the related contact's one. Actually, the activities history is completely empty, not even those e-mails show up that I sent from within SuiteCRM.

However, the manual import does create an e-mail entry in the associated contact's history, which shows status "archived", has no subject and cannot be opened for viewing. That's all.
The administrator has disabled public write access.

Possible to have a complete e-mail history for a contact? 5 days 11 hours ago #57956

  • pgr
  • pgr's Avatar
  • Offline
  • SuiteCRM Is My Life
  • Posts: 3537
  • Thank you received: 570
  • Karma: 135
Normally emails would be associated with the target record and show up in activities.

Could you please open an Issue on Github with this? If it's happening on other systems, not just yours, it's a serious bug, so it is important to get the developers attention.

github.com/salesagility/SuiteCRM/issues

Thanks
The administrator has disabled public write access.

Possible to have a complete e-mail history for a contact? 4 days 12 hours ago #58008

  • axs
  • axs's Avatar
  • Offline
  • New Member
  • Posts: 5
  • Karma: 0
pgr,

before writing a bug report, I upgraded to 7.9.9, just to see if it fixes something.
Sent e-mails now show up in the history of the target contact, but not in my activities.
Manually imported e-mails now appear in the related contact's history and in my activities. And they get marked with a tick in the inbox.
So far, so good.
But is it possible to automate the import?

Thanks,
Alex
The administrator has disabled public write access.

Possible to have a complete e-mail history for a contact? 4 days 10 hours ago #58009

  • pgr
  • pgr's Avatar
  • Offline
  • SuiteCRM Is My Life
  • Posts: 3537
  • Thank you received: 570
  • Karma: 135
So, if it was a bug, it is fixed now. I think the behaviour you describe now, is how it is supposed to work.

i don't know how to automate the import. I know that this system still feels awkward for some users, and there's still need for improvements, but I'm not sure exactly what is planned or being worked on.
The administrator has disabled public write access.
The following user(s) said Thank You: axs
Time to create page: 0.053 seconds
Powered by Kunena Forum