Is it possible to give access to a client of the company so that he can enter a case? I want all the management to be automatic.
Otherwise, the executive assigned to the account must always enter the case.
I hope you understand my question.
Thanks in advance.
1 - Enable AOP
This opens up cases to come in via inbound email for example support@xzy.com
Email comes in, creates a case, assigns a case, links to Contact and Account record
2 - Website Portal
There are some free or licence Joomla, Wordpress or Drupal plugins for this feature
Give Contacts a username & password to the portal and allow them to create cases etc
Thanks! 