What version of 7.4 do you have? Is it one of the Betas, the RC or the Full release?
There were a couple of email issues in the RC and betas that were resolved in the Full Release.
The solution provided in the link you provided was implemented in the 7.4 Full release, so that should be resolved.
Ensure that you have the correct E-mail settings in the Admin > E-mail settings page.
Also check that your user profileās E-mail settings are valid and correct. You can view these by clicking your name on the top-right of the CRM.
Iām experiencing the same problem. I have full version of 7.4 and checked if āclass.smtp.phpā is called from /include/SugarPHPMailer.php, and still have the error message: Error:SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Got the same problem after upgrading from 7.3.-> 7.4. I am using ISPConfig 3 and PHP-FPM for my domain. Tested also with a clean 7.4 install, same problem with that.
I just noticed an error message in Apacheās error.log. Unfortunately I donāt know what to do with it. Might have something to do with problem.
FastCGI: server ā/var/xxx/cgi-bin/php5-fcgi-*-80-xxx.xxx.comā stderr: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed in /var/xxx/include/phpmailer/class.smtp.php on line 344, referer: http://xxx.xxx.com/index.php?module=EmailMan&action=config
Any progress on this anyone? Iām having the same problem. Iāve upgraded to the full version of 7.4, and now I just keep getting an error when attempting to test smtp in the E-mail settings. Doesnāt matter what service iām using, iāve tried every port with both gmail and zoho mail.
Hereās the weird part. SMTP relaying works fine for individual accounts. For example: the primary account is ffxadmin. My account is lyanrocke. I can log in as lyanrocke and send / receive messages using the e-mail section.
Itās just setting up the primary e-mail for notifications, reports, new account welcome messages, etc that is not working. Any suggestions?
E-mail used to work fine before upgrade, now āError:SMTP connect() failed.ā
The mail server is local, 192.168.0.14, doesnāt require authentication for local senders, no SSL/TLS. We run our own SMTP server (logs donāt show any connection attempt at all).
Hopefully someone figures this out fast, as it breaks our CRM big time! (All our workflow events send out E-mails to people to keep projects moving along)
Same problem regarding SMTP connection failure. I am new to SuiteCRM and version 7.4 is my first download.
I have tested the email settings (not gmail) using Telnet and tested OKAY.
The hint was in jykaās message: It indicates that SuiteCRM is not accepting a self-signed SSL certificate from the mail server. I didnāt think much of it, since I had SSL/TLS switched off in the SuiteCRM E-mail settings, it should just use plain text SMTP (our mail server is local, I donāt need encryption).
Turns out that SuiteCRM will ALWAYS use TLS if the mail server advertises it as available, regardless of your settings. It will kick in STARTTLS to switch a connection to port 25 over to TLS encryption if the server says it can do that. Our mail server supports SSL/TSL, we use it for all outside connections, and we use a self-signed certificate.
More digging shows this is caused by a default set in file /include/phpmailer/class.phpmailer.php
This file is part of the PHPMailer GitHub project, nothing to do with SuiteCRM per se, it just uses it. On line 257 in there you will find:
public $SMTPAutoTLS = true;
This will cause the mailer to always try to switch to TLS when available, and in the notes above it there a warning:
āBe aware that in PHP >= 5.6 this requires that the serverās certificates are validā
So, if your PHP is up-to-date, it will only accept valid certificates, and self-signed wonāt work.
Set āpublic $SMTPAutoTLS = false;ā and the mailer will stop trying to switch to TLS. And magically E-mail starts working again! B)
Of course if you do need SSL/TLS this wonāt help, youāll have to import your key file to the system running SuiteCRM so it becomes part of the trusted certs. There are instructions on the Internet on how to go about this.
My issue was resolved by going to the admin area and selecting REPAIR. The running āQuick Repair and Rebuildā and āRebuild Relationships.ā After that I was able to go back to E-mail Settings from the admin page and add my new Zoho account using SSL or TLS.
Dear Sir! Iām very pleased that you got a solution to fix this problem. I was already quite a bit annoyed with this bug.
Thus - THANK you for helping me.
Hello All,
Iām still having this issue, even changing from āautoā to āfalseā the setting into php.mailer config file.
Is there any chance to have this issue solved? Other SugarCRM forks are still working correctly and some of my colleagues are pushing towards those CRMsā¦ sigh!
Thanks in advance.
Regards.
Gianluca from Italy.
This means that the request is being blocked from your machine I suggest editing your firewall settings to allow port 587 in ubuntu use this command there is an equivalent commands for Centos as well
sudo ufw allow 587
Iām very pleased that you got a solution to fix this problem. I was already quite a bit annoyed with this bug.