New installation stops, is it a permission issue?

I am trying a new local installation of SuiteCRM 7.9.7 on Ubuntu 16.04 with PHP7 and Apache2. I followed the instructions up to revising the permissions per install instructions, but then I get an http error. Can someone take a look at my permissions and tell me if something is obviously awry? Thanks!

root@tools:/var/www/clients/client0/web1/web/SuiteCRM-7.9.7# ls -l
total 1240
drwxrwxr-x 8 www-data www-data 4096 Dec 4 12:12 cache
-rwxr-xr-x 1 www-data www-data 3590 Oct 18 10:12 campaign_tracker.php
-rwxr-xr-x 1 www-data www-data 3094 Oct 18 10:12 CODE_OF_CONDUCT.md
-rwxr-xr-x 1 www-data www-data 462 Oct 18 10:12 composer.json
-rwxr-xr-x 1 www-data www-data 17908 Oct 18 10:12 composer.lock
-rwxrw-rw- 1 www-data www-data 47 Oct 18 10:12 config_override.php
-rwxr-xr-x 1 www-data www-data 5052 Oct 18 10:12 cron.php
-rwxr-xr-x 1 www-data www-data 2446 Oct 18 10:12 crossdomain.xml
drwxrw-rw- 5 www-data www-data 4096 Oct 18 10:12 custom
drwxrwxr-x 3 www-data www-data 4096 Oct 18 10:12 data
-rwxr-xr-x 1 www-data www-data 2388 Oct 18 10:12 dictionary.php
-rwxr-xr-x 1 www-data www-data 12541 Oct 18 10:12 download.php
-rwxr-xr-x 1 www-data www-data 2392 Oct 18 10:12 emailmandelivery.php
-rwxr-xr-x 1 www-data www-data 4912 Oct 18 10:12 export.php
-rwxr-xr-x 1 www-data www-data 967627 Oct 18 10:12 files.md5
-rwxr-xr-x 1 www-data www-data 2811 Oct 18 10:12 HandleAjaxCall.php
-rwxr-xr-x 1 www-data www-data 2367 Oct 18 10:12 ical_server.php
drwxr-xr-x 58 www-data www-data 4096 Oct 18 10:12 include
-rwxr-xr-x 1 www-data www-data 2374 Oct 18 10:12 index.php
drwxr-xr-x 6 www-data www-data 4096 Oct 18 10:12 install
-rwxr-xr-x 1 www-data www-data 31896 Oct 18 10:12 install.php
-rwxr-xr-x 1 www-data www-data 2275 Oct 18 10:12 json_server.php
drwxr-xr-x 3 www-data www-data 4096 Oct 18 10:12 jssource
-rwxr-xr-x 1 www-data www-data 34539 Oct 18 10:12 LICENSE.txt
-rwxr-xr-x 1 www-data www-data 2313 Oct 18 10:12 log_file_restricted.html
-rwxr-xr-x 1 www-data www-data 2376 Oct 18 10:12 maintenance.php
drwxr-xr-x 2 www-data www-data 4096 Oct 18 10:12 metadata
drwxr-xr-x 3 www-data www-data 4096 Oct 18 10:12 ModuleInstall
drwxrwxr-x 112 www-data www-data 4096 Oct 18 10:12 modules
-rwxr-xr-x 1 www-data www-data 2890 Oct 18 10:12 pdf.php
-rwxr-xr-x 1 www-data www-data 304 Oct 18 10:12 php_version.php
-rwxr-xr-x 1 www-data www-data 3735 Oct 18 10:12 README.md
-rwxr-xr-x 1 www-data www-data 73 Oct 18 10:12 robots.txt
-rwxr-xr-x 1 www-data www-data 3588 Oct 18 10:12 run_job.php
drwxr-xr-x 12 www-data www-data 4096 Oct 18 10:12 service
drwxr-xr-x 2 www-data www-data 4096 Oct 18 10:12 soap
-rwxr-xr-x 1 www-data www-data 4091 Oct 18 10:12 soap.php
-rwxr-xr-x 1 www-data www-data 5327 Oct 18 10:12 SugarSecurity.php
-rwxr-xr-x 1 www-data www-data 154 Oct 18 10:12 sugar_version.json
-rwxr-xr-x 1 www-data www-data 2296 Oct 18 10:12 sugar_version.php
-rwxr-xr-x 1 www-data www-data 169 Oct 18 11:41 suitecrm_version.php
drwxrwxr-x 6 www-data www-data 4096 Oct 18 10:12 themes
-rwxr-xr-x 1 www-data www-data 5843 Oct 18 10:12 TreeData.php
drwxrwxr-x 2 www-data www-data 4096 Oct 18 10:12 upload
-rwxr-xr-x 1 www-data www-data 2248 Oct 18 10:12 vcal_server.php
-rwxr-xr-x 1 www-data www-data 2980 Oct 18 10:12 vCard.php
drwxr-xr-x 2 www-data www-data 4096 Oct 18 10:12 XTemplate
drwxr-xr-x 8 www-data www-data 4096 Oct 18 10:12 Zend

For that version I have the perfect installation guide ready for you:

https://suitecrm.com/forum/installation-upgrade-help/11561-installing-on-ubuntu-16-04-1

It should work perfectly, it is very tested.

If not, tell me your specific error (what you try, what happens, what the logs say)

1 Like

Thanks! It seems my SuiteCRM install did not want to work with ISPConfig 3 for some reason. I recreated a new LAMP server without ISPConfig, reinstalled SuiteCRM, and changed permissions as noted below. The install proceeded smoothly and everything is functioning properly.