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TOPIC: I can not press next button of the License page

I can not press next button of the License page 1 week 22 hours ago #56617

  • Aska
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Hello Sir,

When I installed SuiteCRM7.9.7, and I got a problem. I can not press next button and when I click I accept checkbox. I have install more than ten times. Have any idea?

My operation system are as follows:
Windows 7 professional X64
IIS7.5
MySQL 5.7.20
PHP 7.0.25 X64
PHPMYADMIN 4.7.5
Google Chrome 62.0.3202.94
IE 11

install.log
2017-12-04 08:44:49...installerHook: Could not find custom/install/install_hooks.php

2017-12-04 08:44:59...installerHook: Could not find custom/install/install_hooks.php

2017-12-04 08:50:24...installerHook: Could not find custom/install/install_hooks.php

The installation folder is C:\inetpub\wwwroot\suitecrm
The folder permissions is Networks / IIS_IUSRS / DefaultAppPool. (Fill control)


Thanks a lot.
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I can not press next button of the License page 6 days 20 hours ago #56661

  • pgr
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Do you see any Javascript errors in your browser's console?
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I can not press next button of the License page 6 days 2 hours ago #56722

  • Aska
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Hi,

How can I resolve this issue. Thanks.

Chrome error screen are as follows:

Failed to load resource: the server responded with a status of 404 (Not Found)themes.css
responsiveslides.css Failed to load resource: the server responded with a status of 404 (Not Found)
responsiveslides.min.js Failed to load resource: the server responded with a status of 404 (Not Found)
fontello.css Failed to load resource: the server responded with a status of 404 (Not Found)
animation.css Failed to load resource: the server responded with a status of 404 (Not Found)
responsiveslides.min.js Failed to load resource: the server responded with a status of 404 (Not Found)
SuiteScreen1.png Failed to load resource: the server responded with a status of 404 (Not Found)
SuiteScreen2.png Failed to load resource: the server responded with a status of 404 (Not Found)
SuiteScreen3.png Failed to load resource: the server responded with a status of 404 (Not Found)
install.php:44 Uncaught ReferenceError: YAHOO is not definedat install.php:44
SuiteScreen4.png Failed to load resource: the server responded with a status of 404 (Not Found)
fontello.css Failed to load resource: the server responded with a status of 404 (Not Found)
animation.css Failed to load resource: the server responded with a status of 404 (Not Found)
install.php:798 Uncaught ReferenceError: $ is not defined
at install.php:798
install.php:61 Uncaught ReferenceError: toggleNextButton is not defined
at onload (install.php:61)
responsiveslides.css Failed to load resource: the server responded with a status of 404 (Not Found)
themes.css Failed to load resource: the server responded with a status of 404 (Not Found)
animation.css Failed to load resource: the server responded with a status of 404 (Not Found)
fontello.css Failed to load resource: the server responded with a status of 404 (Not Found)
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I can not press next button of the License page 5 days 23 hours ago #56725

  • pgr
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It seems your web server is not serving some of the necessary resources like CSS files.

Usually these are permissions issues, you need to give your web server access to the files. But in this case a 404 error seems to indicate the file is simply not there.

Maybe check if you downloaded a full zip with everything, and if the extraction was able to complete 100% successfully...

And look for those files in your tree:

themes/SuiteP/css/themes.css
themes/SuiteP/css/responsiveslides.css
etc
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I can not press next button of the License page 5 days 2 hours ago #56763

  • Aska
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Hi,

Thanks for your response.

SuiteCRM download file URL is suitecrm.com/download. I download the SuiteCRM-7.9.7.zip, and unzip it by used the windows7 interal program.

Actually, I can not find these file as you specified path. but I find them is themes / Suite7 / .

And I copied them to the right folder.

Currently, there are still some errors left are as follows:

install.php:9 Resource interpreted as Stylesheet but transferred with MIME type text/plain: "http://192.168.16.3/suitecrm/install/install2.css".
install.php:10 Resource interpreted as Stylesheet but transferred with MIME type text/plain: "http://192.168.16.3/suitecrm/themes/SuiteP/css/responsiveslides.css".
install.php:11 Resource interpreted as Stylesheet but transferred with MIME type text/plain: "http://192.168.16.3/suitecrm/themes/SuiteP/css/themes.css".
install.php:51 Resource interpreted as Stylesheet but transferred with MIME type text/plain: "http://192.168.16.3/suitecrm/themes/SuiteP/css/animation.css".
install.php:50 Resource interpreted as Stylesheet but transferred with MIME type text/plain: "http://192.168.16.3/suitecrm/themes/SuiteP/css/fontello.css".
install.php:48 Resource interpreted as Stylesheet but transferred with MIME type text/plain: "http://192.168.16.3/suitecrm/include/javascript/yui/build/container/assets/container.css".
install.php:44 Uncaught ReferenceError: YAHOO is not defined
at install.php:44
(anonymous) @ install.php:44
install.php:798 Uncaught ReferenceError: $ is not defined
at install.php:798
(anonymous) @ install.php:798
install.php:61 Uncaught ReferenceError: toggleNextButton is not defined
at onload (install.php:61)

I tried to modified the install.php, but I cannot find the contents these error description.

I only see them from chrome browser console, but I can not edit it.

Google Chrome error code:
<link rel="stylesheet" href="install/install2.css" type="text/css">
<link rel="stylesheet" href="themes/SuiteP/css/responsiveslides.css" type="text/css">
<link rel="stylesheet" href="themes/SuiteP/css/themes.css" type="text/css">

if ( YAHOO.env.ua )
UA = YAHOO.env.ua;

$(".rslides").responsiveSlides({

<body onload="javascript:toggleNextButton();document.getElementById('button_next2').focus();">

Where should I go to find a file for editing? Or any other solution.

Thanks a lot.
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I can not press next button of the License page 4 days 21 hours ago #56769

  • pgr
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The kind of errors you're getting are very basic, missing files, wrong files types, so I suspect your web server or PHP are not correctly configured.

I don't think it's worth going into SuiteCRM code and try to change it - this installer is used hundreds thousands of times and works pretty well. Once IIS is configured correctly it will work just fine.

Check why IIS is serving stylesheets with wrong MIME type...

Maybe this will help, or something else you may find in Google:
stackoverflow.com/questions/6089070/reso...-type-text-html-in-a
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The following user(s) said Thank You: Aska

I can not press next button of the License page 4 days 25 minutes ago #56813

  • Aska
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Thanks for your help.

Maybe this will help, or something else you may find in Google:
stackoverflow.com/questions/6089070/reso...-type-text-html-in-a

I did not set it. Thanks a lot.

After pressing the next there are still some problems still being handled, if there is no solution, I will post it again.

The problems encountered so far:

cURL ModuleNot found: SuiteCRM Scheduler will run with limited functionality.
Last Edit: 4 days 19 minutes ago by Aska.
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I can not press next button of the License page 3 days 21 hours ago #56815

  • pgr
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There are a number of PHP modules you need to install for SuiteCRM to work.

The installer should tell you about these.

But this is the list I use on Ubuntu, you will need to find their equivalents for your system:
zip
unzip
php-mbstring
php7.0-mbstring
php-gettext
php-xml-parser
php7.0-zip
php7.0-imap
php7.0-gd
php7.0-curl

You might not have to worry about all of them - just follow what the installer says, and check errors in logs; if you see one of those expressions, you know it's a missing module.

If you are successful , please report back here about what actions you needed to take, so other IIS users in the future might benefit. Thanks.
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