Unable to upgrade the suitecrm version

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hi Everyone,

I am trying to upgrade my suitecrm from version 7.8.5 to 7.9.1 but unable to do so. Actually , when I upload my package into the upgrade wizard its shows me an notification that the file is uploaded but in reality it wasn’t . I have also tried by change the file permission but nothing happened .

I request you all to please help me to solve this issue.

Thanks in advance.

2

Hi

maybe we need to double-check that file permissions, can you post the results of this command in your SuiteCRM root directory:

ls -al upload

Sometimes it’s also necessary to clean up the directory upload/upgrades…

3

Hi,

Thanks for your response. I am pasting the result which I have got after entering that command.

drwxrwxrwx 5 cis cis 4096 Jun 26 12:15 .
drwxrwxrwx 28 cis cis 4096 Jun 23 19:14 …
-rwxrwxrwx 1 cis cis 2595 Jun 22 20:00 6170bca8-82f1-f8a2-fb1d-54bea100b9e4
drwxrwxrwx 5 cis cis 4096 Jun 22 19:50 deleted
-rwxrwxrwx 1 cis cis 32 Jun 22 20:00 .htaccess
drwxrwxrwx 2 cis cis 4096 Jun 22 20:01 import
-rwxrwxrwx 1 cis cis 3591 Jun 22 20:00 IMPORT_Account_1
-rwxrwxrwx 1 cis cis 32285 Jun 22 20:00 IMPORT_cloud_CustomerLan_1
-rwxrwxrwx 1 cis cis 9789 Jun 22 20:00 IMPORT_cloud_DeployedUntangleFirewallServers_1
-rwxrwxrwx 1 cis cis 35337 Jun 22 20:00 IMPORT_cloud_EmailDomain_1
-rwxrwxrwx 1 cis cis 66789 Jun 22 20:00 IMPORT_cloud_PrivateIPAssignments_1
-rwxrwxrwx 1 cis cis 48328 Jun 22 20:00 IMPORT_cloud_PrivateIPAssignments_abc0fdde-fd19-708b-8ede-55a3d44214ad
-rwxrwxrwx 1 cis cis 40814 Jun 22 20:01 IMPORT_cloud_PublicIPAssignment_1
-rwxrwxrwx 1 cis cis 16841 Jun 22 20:01 IMPORT_cloud_RDPGuardLicenseKeys_1
-rwxrwxrwx 1 cis cis 8849 Jun 22 20:01 IMPORT_cloud_Servers_1
-rwxrwxrwx 1 cis cis 49705 Jun 22 20:01 IMPORT_ctc_ctccustomers_1
-rwxrwxrwx 1 cis cis 4788 Jun 22 20:00 IMPORT_Note_1
-rwxrwxrwx 1 cis cis 56 Jun 22 20:01 index.html
drwxrwxrwx 8 cis cis 4096 Jun 26 12:04 upgrades

4

I am assuming your web server is running as user:group “cis:cis”.

You might want to add the “sticky bit” to your directories, that controls how new subdirectories are created:

chmod 2755 upload
chmod 2755 upload/upgrades

If that doesn’t work, move your entire upload/upgrades directory to a new spot, set the permissions again and retry:

mv upload/upgrades upload/upgrades.BACKUP
mkdir upload/upgrades
chmod 2755 upload/upgrades

5

Hi,
I have changed the folder permission to 2755. I am getting this error on upgradewizard.log

Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - setting session variables…
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - At upload.php
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - running upload
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - ERROR: no file uploaded!
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - finding new files for upgrade
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - *** Potential error: patch found with either no ‘type’ or non-patch type [ upload://upgrades/module/PrivateIPAssignment2015_02_03_025422.zip ]
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - *** Potential error: patch found with either no ‘type’ or non-patch type [ upload://upgrades/module/Customer2015_03_30_031757.zip ]
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - *** Potential error: patch found with either no ‘type’ or non-patch type [ upload://upgrades/module/Clientinfo2015_02_03_035215.zip ]
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - *** Potential error: patch found with either no ‘type’ or non-patch type [ upload://upgrades/module/Client2015_03_30_025518.zip ]
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - *** Potential error: patch found with either no ‘type’ or non-patch type [ upload://upgrades/module/Client2015_03_30_024353.zip ]
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - *** Potential error: patch found with either no ‘type’ or non-patch type [ upload://upgrades/module/CTCCustomers2015_03_30_042655.zip ]
Mon, 26 Jun 2017 15:33:43 +0530 [UpgradeWizard] - *** UW using [ ] as source for patch files.

When I created new directory for upgrades Now i am getting this error.

Mon, 26 Jun 2017 15:39:45 +0530 [UpgradeWizard] - setting session variables…
Mon, 26 Jun 2017 15:39:45 +0530 [UpgradeWizard] - At upload.php
Mon, 26 Jun 2017 15:39:45 +0530 [UpgradeWizard] - running upload
Mon, 26 Jun 2017 15:39:45 +0530 [UpgradeWizard] - ERROR: no file uploaded!
Mon, 26 Jun 2017 15:39:45 +0530 [UpgradeWizard] - finding new files for upgrade
Mon, 26 Jun 2017 15:39:45 +0530 [UpgradeWizard] - *** UW using [ ] as source for patch files.

6

Your first log shows that actually there were problems with some custom modules you had there…

Now for the second log, your current problem, here are a few directions for you to explore:

  • are you sure you downloaded the correct package? I mean, the upgrade and not the full install?

  • can you download it again, just to make sure it’s not corrupted?

  • can you check it’s integrity with a zip test?

  • do you see it in the uploads/upgrades/patch directory? How do the ownership and permissions look like (ls -al)?

  • check your php.ini for max_upload_size

  • check your php_errors.log for any errors

7

  • are you sure you downloaded the correct package? I mean, the upgrade and not the full install?
    – Yes I have downloaded the correct upgrade patch from suitecrm download tab (SuiteCRM-Upgrade-7.8.x-to-7.9.1)

  • can you download it again, just to make sure it’s not corrupted?
    – I have tried with new package but nothing changed

  • can you check it’s integrity with a zip test?
    – I have checked it no issues were found.

  • do you see it in the uploads/upgrades/patch directory? How do the ownership and permissions look like (ls -al)?
    – Yes I do have patch directory but the new patch was not found. Below mention the permission and ownership of the upgrades folder
    drwxr-sr-x 8 cis cis 4096 Jun 26 12:04 .
    drwxr-sr-x 5 cis cis 4096 Jun 27 13:08 …
    drwxr-sr-x 2 cis cis 4096 Jun 22 17:18 full
    drwxr-sr-x 2 cis cis 4096 Jun 22 17:18 langpack
    drwxr-sr-x 4 cis cis 4096 Jun 22 20:01 module
    drwxr-sr-x 8 cis cis 4096 Jun 27 13:09 patch
    drwxr-sr-x 15 cis cis 4096 Jun 22 21:37 temp
    drwxr-sr-x 2 cis cis 4096 Jun 22 17:18 theme

  • check your php.ini for max_upload_size
    – I have checked it and its showing me 1024M

  • check your php_errors.log for any errors
    I have checked the php error log

[Mon Jun 26 20:43:10.823746 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP Warning: include(custom/metadata/ctc_clientinfo_ctc_dufMetaData.php): failed to open stream: No such file or directory in /var/www/html/fullbackup-22_6_2017/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 191, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823795 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP Stack trace:, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823805 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 1. {main}() /var/www/html/fullbackup-22_6_2017/index.php:0, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823813 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 2. require_once() /var/www/html/fullbackup-22_6_2017/index.php:48, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823834 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 3. require_once() /var/www/html/fullbackup-22_6_2017/include/entryPoint.php:113, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823841 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 4. require_once() /var/www/html/fullbackup-22_6_2017/data/SugarBean.php:55, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823847 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 5. require_once() /var/www/html/fullbackup-22_6_2017/data/Relationships/RelationshipFactory.php:45, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823854 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 6. include_once() /var/www/html/fullbackup-22_6_2017/data/Relationships/SugarRelationship.php:46, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823860 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 7. include() /var/www/html/fullbackup-22_6_2017/modules/TableDictionary.php:131, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823877 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP Warning: include(): Failed opening ‘custom/metadata/ctc_clientinfo_ctc_dufMetaData.php’ for inclusion (include_path=’/var/www/html/fullbackup-22_6_2017/include/HTMLPurifier/standalone:/var/www/html/fullbackup-22_6_2017/include/…:.:/usr/share/php’) in /var/www/html/fullbackup-22_6_2017/custom/application/Ext/TableDictionary/tabledictionary.ext.php on line 191, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823883 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP Stack trace:, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823889 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 1. {main}() /var/www/html/fullbackup-22_6_2017/index.php:0, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823895 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 2. require_once() /var/www/html/fullbackup-22_6_2017/index.php:48, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823901 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 3. require_once() /var/www/html/fullbackup-22_6_2017/include/entryPoint.php:113, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823907 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 4. require_once() /var/www/html/fullbackup-22_6_2017/data/SugarBean.php:55, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823913 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 5. require_once() /var/www/html/fullbackup-22_6_2017/data/Relationships/RelationshipFactory.php:45, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823919 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 6. include_once() /var/www/html/fullbackup-22_6_2017/data/Relationships/SugarRelationship.php:46, referer: http://localhost/fullbackup-22_6_2017/
[Mon Jun 26 20:43:10.823925 2017] [:error] [pid 8687] [client 127.0.0.1:54212] PHP 7. include() /var/www/html/fullbackup-22_6_2017/modules/TableDictionary.php:131, referer: http://localhost/fullbackup-22_6_2017/

Is there any issues related with my custom modules. I have upgraded my sugarcrm 6.5 to suitecrm 7.8.5 but I didn’t faced this issue before. Please look into this and let me know.

8

  1. What do you have in the cron_allowed_users array in config.php?

  2. You can try increasing your permissions in upload folder

chown -R cis:cis upload
chmod -R 775 upload

  1. Please check also upgradeWizard.log, that’s where the messages for the upgrade process go

  2. Yes, I am suspicious of some custom modules problems due to the errors about “fullbackup”. But do those happen at the time of the upgrade attempt, or at another time?

  3. Do you have zip module installed in php? You can check in Admin/Diagnostics, grab the phpinfo file and see inside it.

9
  1. What do you have in the cron_allowed_users array in config.php?
    – no variable

2.You can try increasing your permissions in upload folder
– Done

  1. Please check also upgradeWizard.log, that’s where the messages for the upgrade process go
    – Getting below mention error
    Tue, 27 Jun 2017 19:21:14 +0530 [UpgradeWizard] - setting session variables…
    Tue, 27 Jun 2017 19:21:14 +0530 [UpgradeWizard] - At upload.php
    Tue, 27 Jun 2017 19:21:14 +0530 [UpgradeWizard] - running upload
    Tue, 27 Jun 2017 19:21:14 +0530 [UpgradeWizard] - File uploaded to upload://SuiteCRM-Upgrade-7.8.x-to-7.9.1.zip
    Tue, 27 Jun 2017 19:21:14 +0530 [UpgradeWizard] - extracting manifest.
    Tue, 27 Jun 2017 19:21:14 +0530 [UpgradeWizard] - validating manifest.php file
    Tue, 27 Jun 2017 19:21:14 +0530 [UpgradeWizard] - copying manifest.php to final destination.
    Tue, 27 Jun 2017 19:21:14 +0530 [UpgradeWizard] - zip file moved to [SuiteCRM-Upgrade-7.8.x-to-7.9.1.zip]
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - Skipping “/var/www/html/fullbackup-22_6_2017/cache/upgrades/temp/E43PnK/SuiteCRM-Upgrade-7.8.x-to-7.9.1/modules/UpgradeWizard/uw_main.tpl” - file copy will during commit step.
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/systemCheck.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/preflight.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - Skipping “/var/www/html/fullbackup-22_6_2017/cache/upgrades/temp/E43PnK/SuiteCRM-Upgrade-7.8.x-to-7.9.1/modules/UpgradeWizard/uw_main.tpl” - file copy will during commit step.
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/systemCheck.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/preflight.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/PackageManager/PackageManagerDisplay.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/ModuleInstaller.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - Skipping “/var/www/html/fullbackup-22_6_2017/cache/upgrades/temp/E43PnK/SuiteCRM-Upgrade-7.8.x-to-7.9.1/modules/UpgradeWizard/uw_main.tpl” - file copy will during commit step.
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/systemCheck.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/preflight.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - Skipping “/var/www/html/fullbackup-22_6_2017/cache/upgrades/temp/E43PnK/SuiteCRM-Upgrade-7.8.x-to-7.9.1/modules/UpgradeWizard/uw_main.tpl” - file copy will during commit step.
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/systemCheck.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/preflight.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/PackageManager/PackageManagerDisplay.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/ModuleInstaller.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - Skipping “/var/www/html/fullbackup-22_6_2017/cache/upgrades/temp/E43PnK/SuiteCRM-Upgrade-7.8.x-to-7.9.1/modules/UpgradeWizard/uw_main.tpl” - file copy will during commit step.
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/systemCheck.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/preflight.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - Skipping “/var/www/html/fullbackup-22_6_2017/cache/upgrades/temp/E43PnK/SuiteCRM-Upgrade-7.8.x-to-7.9.1/modules/UpgradeWizard/uw_main.tpl” - file copy will during commit step.
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/systemCheck.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/preflight.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/PackageManager/PackageManagerDisplay.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/ModuleInstaller.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - Skipping “/var/www/html/fullbackup-22_6_2017/cache/upgrades/temp/E43PnK/SuiteCRM-Upgrade-7.8.x-to-7.9.1/modules/UpgradeWizard/uw_main.tpl” - file copy will during commit step.
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/systemCheck.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/preflight.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/uw_utils.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - Skipping “/var/www/html/fullbackup-22_6_2017/cache/upgrades/temp/E43PnK/SuiteCRM-Upgrade-7.8.x-to-7.9.1/modules/UpgradeWizard/uw_main.tpl” - file copy will during commit step.
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/systemCheck.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/preflight.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/language/en_us.lang.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: modules/UpgradeWizard/end.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/PackageManager/PackageManagerDisplay.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: ModuleInstall/ModuleInstaller.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/SugarCache/SugarCacheFile.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/SugarCache/SugarCache.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - updating UpgradeWizard code: include/utils/sugar_file_utils.php
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - finding new files for upgrade
    Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - *** UW using [ ] as source for patch files.

  2. Yes, I am suspicious of some custom modules problems due to the errors about “fullbackup”. But do those happen at the time of the upgrade attempt, or at another time?
    – No this happens when I upgrade the version (Only this time)

  3. Do you have zip module installed in php? You can check in Admin/Diagnostics, grab the phpinfo file and see inside it.
    – Sorry I am not getting this.

10

Number 5:

Go into SuiteCRM

Choose Admin menu on the top right corner

Choose Diagnostics

Uncheck every check-box except “phpinfo”

Run Diagnostics

Have a look at the file

11

Yes , Zip module is installed in php.

12

The driver is not true for SSD but for SATA controller on your PC. Windows 10 should have all SATA drivers for AHCI, Legacy, or RAID included in the operating system. :frowning: :frowning:

13

@amansinha, apart from the brillant help above regarding SSD disks and drivers, I’m not having any good ideas on how to further help you.

Maybe you need to dive into that process and see what happening “under the hood”. If you start the upgrade wizard, do everything, but stop before the final “commit” step, you should be able to go into upload/upgrades and see the files there, and re-check their permissions, and try unzipping them manually… maybe you can find something suspicious.

You can also try tweaking the upgrade scripts to add more debug messages - find where those final commands are, the ones producing these messages

Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - finding new files for upgrade
Tue, 27 Jun 2017 19:21:15 +0530 [UpgradeWizard] - *** UW using [ ] as source for patch files.

and try to see what they’re up to…