WorkFlow Execute Failure On Email action

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1

Setup my First workflow rule just to fire off an email when an event is detected. Result was not seeing any emails.

  1. verified the condition was firing & all other subsytems working as I was able to change a database record without any problems.

  2. Check the error log and receive the following each time the email action is executed:

[ERROR] Unable to load custom logic file: include/SugarSearchEngine/SugarSearchEngineQueueManager.php

When back in to sugarcrm support area and tried the following fix to no avail:

http://forums.sugarcrm.com/f6/sugarphpmailer-encountered-error-82328/#post286430

Checked the file system and it appears this directory in fact does not exist. Any ideas. Have had no other functionality issues to date? Looks like this was a problem with Sugar CE 6.x, is this still an artifact from the base build?

2

Hi Scott,

This fix should work. Is this linked to your other post where you found a temporary solution?

Thanks,

Will.

3

Will,
Yes this fix cured all asynchronous emails which are queued through other modules.
Problems I was having with workflows above and email marketing have been solved.

It’s a major bug that should be addressed earlier rather than later. I guess its not a problem for those familiar with the internals of sugarcrm, but for newbies like myself it created a lot of extra work. On the plus side it has given me a reason get comfortable with the suitecrm architecture, so I’m hardly complaining but others might not see it so.

Regards,
Scott